Individuals, groups and organisations need to be guided and transitioned to a new desired future state in a structured way. Although change is a norm in most organisations, some changes may be more drastic than others. The ‘but we have always done it this way’ syndrome often rears its head in change situations. Change invariably necessitates moving out of the comfort zone and making it work. This implies teamwork, creativity as well as a dose of risk. This course gives useful insights not only into the change in processes, but also into how change affects people, and what can be done to achieve a transition where all are on board. The course also deals with resistance to change and how this can be mitigated positively through effective communication and clear vision.

• Types of change that necessitate action
• Inevitable vs planned change
• Top-down, bottom-up, horizontal directions
• Becoming change-ready
• Pressures and resistance to change – how to act and react
• Unfreezing – moving – refreezing
• The human element
• Team building
• Giving people a voice
• Dealing with fear
• Empowering people
• Approaches to planned change
• Fostering the shared vision
• Mistakes to avoid
• The implementation process
• Reducing stress and anxiety