Course Summary

Assertiveness skills are acquired through a process of awareness, followed by the will to fine-tune skills acquired over time. The course will provide the participant with the necessary practical tools for assertiveness, a skill which is indispensable in work, social and family situations, leaving the person feeling confident, positive, and capable of dealing with difficult situations. The extent of Personal Influence and Impact is dependent on the level of self-confidence, assertiveness, as well as a positive outlook on particular situations, as well as on life in general. Participants are encouraged to embark on a personal discovery to actively work on self-improvement and self-respect.

Course Duration

The proposed course duration is 16 hours (4 half days)

Subjects and Issues Tackled

  • What is assertive behaviour and what is self-confidence?
  • Assertiveness and Personal Impact
  • What is assertive behaviour
  • Assertiveness characteristics – The behaviour circle
  • What assertive people don’t do
  • Assertive vs Aggressive/Passive behaviour
  • Assertiveness and cooperation
  • Verbal/non-verbal cues
  • Possible problem areas
  • Knowing your rights
  • Delivering tough conversations
  • The art of being positive
  • Broken record
  • Self-protective skills – dealing with let-downs which destry our self-confidence
  • Receiving criticism (negative assertions/fogging/negative enquiry)
  • Giving criticism to others
  • The personal assertiveness profile
  • Developing Personal Influence and Impact
    • What is personal influence, and how can we use it?
  • The relevance of Aristotle
  • Positive vs negative influence
  • Covey’s Categories of influence
  • Influence and persuasion as the result of self-respect
  • Influences as leader
  • Influence strategies
  • How to broaden the circle
  • Achieving goals
  • The Pareto principle
  • Positive and strong image projection
    • Presentation skills
    • The seven basic steps
  • Dealing with specific situations
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Meet the Trainer

John Mallia has been involved in training since 1998, and has conducted numerous training courses, both for public as well as for private sector organisations, including CDRT, Actavis, ETC, the Dental industry, Malta Enterprise, Kopin, Vista, JCI, the Malta Judo Federation, Fenech & Fenech Advocates, the Malta Cooperative Federation, the Environment and Resources Authority (ERA), Grant Thornton, as well as courses organised by Mediacoop itself.

John Mallia specialises in the areas of motivational training for personal development and success and conducts various training and consultancy work in customer care, marketing, image management, Public Relations, teamwork, communication, co-operatives and work relationships. Mediacoop also organises and facilitates various teambuilding sessions for different organisations.

Years of Experience

20+ years

Completed Successfully

350+ Courses

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