Course Summary

Emotions are an integral aspect of every person’s being in all aspects of life. Many people might not be aware of how they tick. Understanding and managing these emotions will enable a person to keep a tab on behaviour when confronted with diverse situations. Emotional Intelligence is made up of a unique intersection of both head and heart, in a way that will help a person take effective control over his or her life. Moreover, it gives people valuable insight into vital empathic skills in relation to the people around them. This course provides insight into the essentials of Emotional Intelligence as well as provide useful tips on how to use EQ in real-life situations.

Course Duration

The proposed course duration is 12 hours (3 half days)

Subjects and Issues Tackled

• Managing emotions at work
• The real meaning of Emotional Intelligence
• EQ vs IQ
• The two primary competences
• EQ Strategies for a successful work life
• Motivating yourself to improve
• EQ and conflict management
• EQ to build solid relationships

Meet the Trainer

John Mallia has been involved in training since 1998, and has conducted numerous training courses, both for public as well as for private sector organisations, including CDRT, Actavis, ETC, the Dental industry, Malta Enterprise, Kopin, Vista, JCI, the Malta Judo Federation, Fenech & Fenech Advocates, the Malta Cooperative Federation, the Environment and Resources Authority (ERA), Grant Thornton, as well as courses organised by Mediacoop itself.

John Mallia specialises in the areas of motivational training for personal development and success and conducts various training and consultancy work in customer care, marketing, image management, Public Relations, teamwork, communication, co-operatives and work relationships. Mediacoop also organises and facilitates various teambuilding sessions for different organisations.

Years of Experience

20+ years

Completed Successfully

350+ Courses