Course Summary

Relationships are a key aspect of all our lives. Healthy ones are key to our well-being as well as the well-being of those around us. This course is targeted at management and supervisory levels and is intended to provide key tips for fostering healthy relationships with persons at work. The course underlines aspects of credibility, influence and flexibility needed to develop these relationships across the department. Healthy relationships are beneficial to staff as well as to the clients they work to serve. The course provides real-life examples and ways of tackling diverse characters in a way that breeds positivity and better efficiency among staff. Creating positive solutions will help managers and supervisors make a real differences in the areas they manage.

Course Duration

The proposed course duration is 16 hours (4 half days)

Subjects and Issues Tackled

  • Relationships and work
  • Keys to work success
  • Influence and Impact
  • Developing trust and credibility
  • Investing in flexible solutions and networking
  • The three pillar approach to interpersonal skills
  • The art of listening effectively
  • Managing with confidence
  • Successful personal branding
  • Handling workplace diversity
  • Problem-solving skills
  • Teams vs groups
  • Managing team expectations and perceptions
  • Raising Team Morale
  • Handling conflict
  • Handling and giving criticism
  • Dealing with challenging employees
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Meet the Trainer

John Mallia has been involved in training since 1998, and has conducted numerous training courses, both for public as well as for private sector organisations, including CDRT, Actavis, ETC, the Dental industry, Malta Enterprise, Kopin, Vista, JCI, the Malta Judo Federation, Fenech & Fenech Advocates, the Malta Cooperative Federation, the Environment and Resources Authority (ERA), Grant Thornton, as well as courses organised by Mediacoop itself.

John Mallia specialises in the areas of motivational training for personal development and success and conducts various training and consultancy work in customer care, marketing, image management, Public Relations, teamwork, communication, co-operatives and work relationships. Mediacoop also organises and facilitates various teambuilding sessions for different organisations.

Years of Experience

20+ years

Completed Successfully

350+ Courses

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