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B.A. (Hons.) Business Management; MBA
John Mallia has been involved in training since 1998, and has conducted numerous training courses, both for public as well as for private sector organisations, including CDRT, Actavis, ETC, the Dental industry, Malta Enterprise, Kopin, Vista, JCI as well as courses organised by Mediacoop itself.
John Mallia specialises in the areas of motivational training for personal development and success, and conducts various training and consultancy work in customer care, marketing, image management, Public Relations, teamwork, communication, co-operatives and work relationships. Mediacoop also organises and facilitates various teambuilding sessions for different organisations.
Mediacoop is a co-operative involved in the areas of Training, Marketing, Communication, Media, PR and Teambuilding.
Putting customers at the centre of operations is an art which needs to be acquired. Relationships need to be forged and maintained. Above all, customer care is about an organisational attitude, and indeed, a culture based on individual attitudes. The course gives useful personal tips and ideas that will enable participants to exceed client expectations and positively surprise their customers, both internally and externally. The course aims to inspire and motivate participants to the fact that such an approach is beneficial to the individual, the organisation as well as the client.
Course Duration and info
Enhancing awareness on the importance of effective customer care in the organisation’s operations;
Making the link between excellent customer care and self-respect/self esteem/quality of life;
Increasing team’s capacity to cooperate together to provide excellent customer care;
Learning different techniques to deliver quality customer care to diverse clients;
Dealing with difficult customers.
Attaining skills in different customer care techniques;
Internal customer care between different departments;
The ability of staff to deal with difficult situations;
Developing skills for identifying specific customer needs;
Maintaining an organisation-wide customer care culture at excellent levels;