Course Summary

Putting customers at the centre of operations is an art which needs to be acquired. Relationships need to be forged and maintained. Above all, customer care is about an organisational attitude, and indeed, a culture based on individual attitudes. The course gives useful personal tips and ideas that will enable participants to exceed client expectations and positively surprise their customers, both internally and externally. The course aims to inspire and motivate participants to the fact that such an approach is beneficial to the individual, the organisation as well as the client.

Course Duration and info

12 hours

Specific Objectives

• Enhancing awareness on the importance of effective customer care in the organisation’s operations;

• Making the link between excellent customer care and self-respect/self esteem/quality of life;

• Increasing team’s capacity to cooperate together to provide excellent customer care;

• Learning different techniques to deliver quality customer care to diverse clients;

• Dealing with difficult customers.

Projected outcomes

• Attaining skills in different customer care techniques;

• Internal customer care between different departments;

• The ability of staff to deal with difficult situations;

• Developing skills for identifying specific customer needs;

• Maintaining an organisation-wide customer care culture at excellent levels;