Delivering Excellent Customer Care
Because we’re worth it!
B.A. (Hons.) Business Management; MBA
John Mallia specialises in the areas of motivational training for personal development and success, and conducts various training and consultancy work in customer care, marketing, image management, Public Relations, teamwork, communication, co-operatives and work relationships. Mediacoop also organises and facilitates various teambuilding sessions for different organisations.
Mediacoop is a co-operative involved in the areas of Training, Marketing, Communication, Media, PR and Teambuilding.
Putting customers at the centre of operations is an art which needs to be acquired. Relationships need to be forged and maintained. Above all, customer care is about an organisational attitude, and indeed, a culture based on individual attitudes. The course gives useful personal tips and ideas that will enable participants to exceed client expectations and positively surprise their customers, both internally and externally. The course aims to inspire and motivate participants to the fact that such an approach is beneficial to the individual, the organisation as well as the client.
Course Duration and info