The Trainer
John Mallia
B.A. (Hons.) Business Management; MBA
John Mallia has been involved in training since 1998, and has conducted numerous training courses, both for public as well as for private sector organisations, including CDRT, Actavis, ETC, the Dental industry, Malta Enterprise, Kopin, Vista, JCI as well as courses organised by Mediacoop itself.
John Mallia specialises in the areas of motivational training for personal development and success, and conducts various training and consultancy work in customer care, marketing, image management, Public Relations, teamwork, communication, co-operatives and work relationships. Mediacoop also organises and facilitates various teambuilding sessions for different organisations.
Mediacoop is a co-operative involved in the areas of Training, Marketing, Communication, Media, PR and Teambuilding.
Course Summary
Emotions are an integral aspect of every person’s being in all aspects of life. Many people might not be aware of how they tick. Understanding and managing these emotions will enable a person to keep a tab on behaviour when confronted with diverse situations. Emotional Intelligence is made up of a unique intersection of both head and heart, in a way that will help a person take effective control over his or her life. Moreover, it gives people valuable insight into vital empathic skills in relation to the people around them. This course provides an insight into the essentails of Emotional Intelligence as well as provide useful tips of how to use EQ in real life situations.
Proposed Course Duration
Proposed course duration is 12 hours (3 half days)
• Managing emotions at work
• The real meaning of Emotional Intelligence
• EQ vs IQ
• The two primary competences
• EQ Strategies for a successful work life
• Motivating yourself to improve
• EQ and conflict management
• EQ to build solid relationships