Course Summary
Participants will gather useful information on what happens on both sides of the interviewing table. The course will provide useful tips on how to conduct positive interviews, how to command attention and how to handle difficult situations when they arise. Techniques proposed enable an environment in which both interviewer and interviewee can enhance their respective roles during the interview.
Course Duration and info
12 hours
The Trainer
John Mallia
B.A. (Hons.) Business Management; MBA
John Mallia has been involved in training since 1998, and has conducted numerous training courses, both for public as well as for private sector organisations, including CDRT, Actavis, ETC, the Dental industry, Malta Enterprise, Kopin, Vista, JCI as well as courses organised by Mediacoop itself.
John Mallia specialises in the areas of motivational training for personal development and success, and conducts various training and consultancy work in customer care, marketing, image management, Public Relations, teamwork, communication, co-operatives and work relationships. Mediacoop also organises and facilitates various teambuilding sessions for different organisations.
Mediacoop is a co-operative involved in the areas of Training, Marketing, Communication, Media, PR and Teambuilding.
- Conversations with a focus
- Advantages and limitations of interviews
- Addressing interview stress
- Planning the interview
- Formal, informal, and mixed structure interviews
- Anticipating key questions
- Effective reference checks
- Selection criteria
- Ensuring the best interview conditions
- The physical environment
- Personal preparation
- Starting the interview
- Interviewing as a team
- Meeting and greeting
- During the interview
- Managing the pace of the interview
- Note taking
- Verbal/non-verbal cues
- Questioning techniques Ability/technical/assertiveness/teamwork/behavioural
- Using silence/listening skills
- Discrimination issues
- After the interview
- Evaluation – simple vs weighted
- Comparing apples with oranges
- Personal welfare
- Practical session