This course deals with the two inter-related aspects: managing teams and harnessing teamwork to be of service to clients the organisation has set out to serve. The course will enable managers who lead customer service teams to harness their team’s potential by concurrently maximising individual and team welfare on one side, and maximising customer satisfaction on the other.
Course Duration and info
8 hours (2 half days)
B.A. (Hons.) Business Management; MBA
John Mallia has been involved in training since 1998, and has conducted numerous training courses, both for public as well as for private sector organisations, including CDRT, Actavis, ETC, the Dental industry, Malta Enterprise, Kopin, Vista, JCI as well as courses organised by Mediacoop itself.
John Mallia specialises in the areas of motivational training for personal development and success, and conducts various training and consultancy work in customer care, marketing, image management, Public Relations, teamwork, communication, co-operatives and work relationships. Mediacoop also organises and facilitates various teambuilding sessions for different organisations.
Mediacoop is a co-operative involved in the areas of Training, Marketing, Communication, Media, PR and Teambuilding.
The reasons for report writing
The quality standards for quality reports
The writing Process
Planning the writing – developing intended reactions
Techniques for getting started
Developing a concern or situation
Defining the criteria
Structuring cause and effect statements
Drafting the report, with special reference to tone
How to write effective recommendations
Revising the writing
Grammar and usage
The report quality checklist
Packaging the report
Writing an Executive Summary that says it all to its intended audience