Effective Date: 25 May 2018
Last Updated: 14 October 2025

1. Introduction

Mediacoop Ltd. is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal information in line with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Act (Cap. 586 of the Laws of Malta).

We do not process online purchases or financial transactions through our website. Personal data is only collected when you voluntarily contact us through our online form, by email, or by telephone.

2. Data Controller and Contact Details

Data Controller: Mediacoop Ltd.
Address: 87, St Ursula Street, Valletta, Malta
Telephone: +356 21 233 078
Email: [email protected]
Data Protection Officer (DPO): Ruben Overend

3. Categories of Personal Data Collected

When you contact us via our website form or other communication channels, we may collect and process the following information:

  • Name and Surname
    Email Address
    Telephone Number

We do not request or process sensitive personal data (special categories of data) through our website.

4. Purpose and Legal Basis for Processing

Your personal data is processed solely for the purpose of responding to your query or information request.

Purpose Legal Basis under GDPR Explanation
To review and respond to contact form submissions or email enquiries Article 6(1)(f) – legitimate interest We have a legitimate interest in responding to business-related requests.
To follow up on a request or provide additional information with your consent Article 6(1)(a) – consent We will only contact you further if you consent to ongoing communication.
To comply with legal obligations (e.g. record-keeping, security) Article 6(1)(c) – legal obligation Certain communications may need to be retained to meet statutory requirements.

Your data will not be used for direct marketing or any other purpose unless you have given explicit consent.

5. Data Sharing and Transfers

Your personal data is handled in-house by Mediacoop Ltd. and shared only where necessary with trusted service providers (such as secure email hosting or website maintenance partners) who act as data processors under GDPR-compliant agreements.

We do not transfer personal data outside the European Union (EU) or European Economic Area (EEA) unless appropriate safeguards (such as EU Standard Contractual Clauses) are in place.

6. Data Retention

We keep your personal data only as long as necessary to fulfil the purpose for which it was collected, usually not longer than 12 months after the closure of your enquiry, unless a longer retention period is required by law.

After this period, personal data will be securely deleted or anonymised.

7. Data Security

Mediacoop applies both technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
Examples include:

  • Secure servers and encrypted communications (HTTPS, SSL/TLS)

  • Limited access to authorised staff only

  • Employee training on GDPR and confidentiality obligations

8. Your Rights under GDPR

You have the following rights in relation to your personal data:

  • Right of Access – to obtain a copy of your personal data.

  • Right to Rectification – to correct inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”) – to request deletion where data is no longer needed or processed unlawfully.

  • Right to Restrict Processing – to limit how your data is used.

  • Right to Object – to object to processing carried out on the basis of legitimate interest.

  • Right to Data Portability – to receive your data in a structured, commonly used format.

To exercise any of these rights, please contact our DPO at [email protected].
You also have the right to lodge a complaint with the Information and Data Protection Commissioner (IDPC), Malta at https://idpc.org.mt.

9. Cookies and Website Analytics

Our website uses only essential cookies necessary for technical functionality and basic analytics.
We do not use cookies for advertising or profiling purposes.
You can manage or disable cookies at any time through your browser settings.
10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website with an updated “Last Updated” date.

11. Contact

For any privacy-related questions or concerns, please contact:

Mediacoop Ltd.
87 St Ursula Street, Valletta, Malta
Email: [email protected]
Tel: +356 21 233 078